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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center
| sponsored by Infor CRM
WHITE PAPER:
Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
Posted: 22 Jul 2009 | Published: 22 Jul 2009
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Innovative Marketing Strategies for Individual and Personal Lines Insurers
| sponsored by Infor CRM
WHITE PAPER:
In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
Posted: 22 Jul 2009 | Published: 22 Jul 2009
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ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology
| sponsored by SDL Tridion
WHITE PAPER:
This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.
Posted: 20 Jul 2009 | Published: 01 Jun 2009
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Online Dating: Keeping Your Members Safe from Online Scams and Predators
| sponsored by iovation, Inc.
WHITE PAPER:
This whitepaper will help you understand what new and innovative techniques can be used to protect the reputation of your business, keep your members in a safe and trusted environment, while keeping the fraudsters out. Device fingerprinting helps identify the bad guys so sites can eliminate their accounts from the network once and for all.
Posted: 09 Jun 2009 | Published: 09 Jun 2009
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Culture Change Considerations Due to Unified Communications
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This IDC Insight provides an overview of the culture change considerations that end users should consider before adapting a UC solution.
Posted: 03 Jun 2009 | Published: 05 Dec 2008
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To Trust or Not - Top 10 Security Risks for Unwary Employees
| sponsored by Blue Coat
WHITE PAPER:
To eliminate the gray area of what your employees should and should not trust, know your web defense. This short paper provides a Top 10 list of risks that your employees may assume they can trust but your web defense should not.
Posted: 15 May 2009 | Published: 15 May 2009
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Let Customer Feedback Do the Driving
| sponsored by SPSS Inc. Worldwide Headquarters
WHITE PAPER:
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
Posted: 07 May 2009 | Published: 31 May 2007
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
| sponsored by SPSS Inc. Worldwide Headquarters
WHITE PAPER:
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
Posted: 07 May 2009 | Published: 31 Dec 2008
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The Customer-Driven Innovation Series: The Predictive Enterprise
| sponsored by SPSS Inc. Worldwide Headquarters
WHITE PAPER:
Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
Posted: 05 May 2009 | Published: 01 Dec 2007
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Hard Hat Area: Myths and Pitfalls of Data Mining
| sponsored by SPSS Inc. Worldwide Headquarters
WHITE PAPER:
The intrepid data miner runs many risks, including being buried under mountains of data or disappearing along with the "mysterious disappearing terabyte." Myths and misconceptions create their own risks and need to be debunked. This article outlines some risks, debunks some myths, and provides some protective "hard hats" for data miners.
Posted: 20 Feb 2009 | Published: 20 Feb 2009
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The Alarming Shift in Cybercrime: How Organized Attacks Now Target Your Wallet
| sponsored by Blue Coat
WHITE PAPER:
This paper will examine the shift in the nature of cybercrimes, how the thieves target their victims, and what can be done to prevent them.
Posted: 10 Jul 2008 | Published: 01 Jul 2008
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